Returns and Exchange

We take care in ensuring only the best quality products are sold through Ebeez. Each parcel is checked before dispatch to ensure that nothing is damaged or defective. However, on the rare occassion that you receive a faulty or defective item, we would be to happy to exchange or refund the item. Please ensure you follow the instructions on how to return/exchange the item below.

Returns Procedure 

- If you have received a faulty item or would like to return your order, please notify us by email within 7 working days of receiving your order

- Please send emails to sales@ebeez.co.uk, quoting your order reference number, the problem you are experiencing with the item, and an email and telephone number that we can contact you on.

- Once we have received your email, we will reply to you and detail the next steps to complete your return/exchange. If your item is faulty, we will likely offer you an exchange once we receive the returned item. 

Please note: we aim to reply to your email within 3 working days. However, it may take a little longer for deal items as we are likely to be dealing with a large volume of enquiries during this time. Thank you for your understanding.